Terms & Conditions

Last updated: February 2026

Please read these Terms & Conditions carefully before engaging our services or using this website. By instructing Two Heads Ltd to carry out work, or by continuing to use this website, you agree to be bound by these terms.

1. About Us

Two Heads Ltd (“we”, “us”, “our”) is a graphic design, website development and marketing agency established in 1989, registered in England and Wales.

Head Office: Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex BN9 9BA Email: info@2headsdesign.co.uk Tel: 01273 282728

2. Services

We provide graphic design, branding, print, packaging design, website development, digital marketing and SEO services (“Services”). The specific scope of any project will be agreed in writing (by email or letter) before work commences.

3. Quotations and Fees

  • All quotations are valid for 30 days from the date of issue unless otherwise stated.
  • Quotations are based on the brief provided at the time. Changes to the brief may result in revised costs, which we will notify you of before proceeding.
  • Fees are payable as agreed in your quotation or project proposal. We typically require a deposit before commencing work on new projects.
  • All prices are exclusive of VAT unless otherwise stated.

4. Payment Terms

  • Invoices are due for payment within 30 days of the invoice date unless otherwise agreed in writing.
  • We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
  • We reserve the right to suspend work or withhold delivery of files on any project where payment is overdue.

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information, content and materials required for the project in a timely manner.
  • Obtain all necessary permissions and licences for any content, images, logos or materials you supply to us.
  • Review and approve drafts and proofs within agreed timescales. Delays caused by late approvals may affect project timelines and costs.
  • Ensure that any content you provide does not infringe third-party intellectual property rights, is not defamatory, and complies with applicable law.

6. Intellectual Property

  • Your content — you retain ownership of all content, logos and materials you provide to us.
  • Our work — upon receipt of full and final payment, we assign to you the rights to use the final approved deliverables for the purposes agreed. Until full payment is received, all work produced by us remains our intellectual property.
  • Working files — source files (e.g. InDesign, Illustrator, Photoshop, design system files) remain the property of Two Heads Ltd unless their transfer is specifically agreed and included in your quotation.
  • Portfolio rights — we reserve the right to display completed work in our portfolio and promotional materials unless you request otherwise in writing.

7. Third-Party Services and Costs

Some projects may require third-party costs such as stock photography, font licences, printing, hosting, domain registration or advertising spend. These will be quoted separately and invoiced at cost or with an agreed handling fee. You are responsible for complying with the terms of any third-party licences associated with your project.

8. Website Projects

  • We build websites to the agreed specification. Compatibility with all browsers and devices cannot be guaranteed beyond reasonable modern standards.
  • Ongoing hosting, maintenance and support is subject to a separate agreement.
  • You are responsible for keeping login credentials secure and for maintaining software updates on any content management system unless a maintenance agreement is in place.

9. Revisions and Approval

Quotations include a stated number of rounds of revisions unless otherwise specified. Additional revisions beyond those included will be charged at our current hourly rate. Final sign-off on any project must be provided in writing (email is acceptable). We accept no responsibility for errors approved by the client.

10. Cancellation

If you cancel a project after work has commenced, you will be charged for work completed to date. Deposits are non-refundable unless the project is cancelled by us without cause.

11. Limitation of Liability

  • To the maximum extent permitted by law, our total liability to you in connection with any project shall not exceed the fees paid by you for that specific project.
  • We are not liable for any indirect, consequential or economic losses, loss of profit, loss of business, loss of data, or third-party claims arising from our services or from the use of deliverables.
  • We are not responsible for losses arising from your failure to maintain adequate backups of your website or data.

12. Confidentiality

We will treat any confidential information you share with us in the course of a project as strictly confidential and will not disclose it to third parties without your consent, except where required by law.

13. Use of This Website

This website is provided for general information about our services. While we take reasonable care to ensure accuracy, we make no warranties as to the completeness or fitness for purpose of the content. Use of this website is at your own risk.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be published on this page with the date of last update.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Two Heads Ltd Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex BN9 9BA Email: info@2headsdesign.co.uk Tel: 01273 282728