Privacy Policy
Last updated: February 2026
Two Heads Ltd (“we”, “us”, “our”) is committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, and your rights under UK data protection law.
Who We Are
Two Heads Ltd Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex BN9 9BA Email: info@2headsdesign.co.uk Tel: 01273 282728
Two Heads Ltd is the data controller responsible for your personal data. We are registered in England and Wales.
What Data We Collect
Contact form submissions
When you use our contact form, we collect:
- Your name
- Your company name (if provided)
- Your email address
- Your telephone number (if provided)
- The service you are enquiring about
- The content of your message
Analytics data (with your consent)
If you accept cookies, we use Google Analytics 4 to collect anonymised information about how visitors use our website, including pages visited, time on site, and general location (country/city level). This data does not identify you personally.
Technical data
Our web server may automatically log standard technical data such as your IP address, browser type, and referring URL. This is used for security and system administration purposes only.
How We Use Your Data
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry | Legitimate interests |
| Providing design, marketing or web services you have requested | Contract performance |
| Improving our website and services | Legitimate interests |
| Analysing website traffic (GA4) | Consent |
We do not use your data for automated decision-making or profiling.
Cookies
We use the following cookies:
- Consent cookie (
two_cookie_consent) — stores your cookie preference in your browser’s local storage. This is strictly necessary to honour your choice and does not track you. - Google Analytics cookies — only set if you click “Accept all” on our cookie banner. These help us understand how our website is used. You can withdraw consent at any time by clearing your browser’s local storage or declining cookies on your next visit.
For more information about Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.
Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it with:
- Google LLC — for website analytics (only if you consent to cookies). Google may process data on servers outside the UK; they are certified under the UK–US Data Bridge.
- Our hosting provider — your data passes through servers used to host 2headsdesign.co.uk.
- Professional advisers — such as our accountants or legal advisers, where necessary and under strict confidentiality obligations.
We will not share your data with third parties for marketing purposes.
How Long We Keep Your Data
- Enquiry data — we retain contact form submissions for up to 3 years, after which they are securely deleted unless an ongoing client relationship exists.
- Analytics data — Google Analytics data is retained for 14 months per our GA4 settings.
- Server logs — retained for up to 90 days.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (subject to legal obligations)
- Restriction — ask us to limit how we process your data
- Object — object to processing based on legitimate interests
- Portability — receive your data in a portable format
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, email us at info@2headsdesign.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
Two Heads Ltd Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex BN9 9BA Email: info@2headsdesign.co.uk Tel: 01273 282728